Services · Internet Marketing Plan
One plan
for your entire internet marketing
You’re doing a bit of everything, but you don’t know what’s working. Isolated actions yield isolated results. An internet marketing plan defines the role, sequence, and measurement criteria for each channel, ensuring SEO, GEO, ads, and content reinforce each other.
In this article
Internet Marketing Plan
12 months
SEO & GEOGEO Ensuring that AI assistants like ChatGPT recognise, mention, and recommend your business when someone asks them for advice.
Foundation
ongoing
SEA
Rapid influx
from week 2
Content
Authority
monthly
Website
Conversion
quarterly
Each channel with its own role, measured against the same goal
The underlying plan
Where you are strong and where you are vulnerable.
What it is
SWOT is the initial analysis: an inventory of your strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal to your company and website. Opportunities and threats come from external factors: the market, competitors, and how people search and buy.
How it works for us
We start with what you already know about your business: what works, what challenges you face. We then compare this with what we measure on your site and with competitors. This creates a list for each quadrant, with a brief explanation of why each point is there.
What you’ll see in your plan
An overview in four quadrants—strengths, weaknesses, opportunities, threats—forming the basis for the subsequent TOWS matrix.
Which opportunity you seize with which strength.
What it is
TOWS is the step after SWOT: the same four quadrants, but now cross-referenced. Which strength aligns with which opportunity? And which weakness makes which threat particularly dangerous? These cross-references yield the strategic choices upon which the rest of the plan is built.
How it works for us
We compare each strength against each opportunity and ask: can you truly seize that opportunity with this strength? We do the same for weaknesses versus threats. What remains are the combinations that yield the most, and these determine the priorities in the plan.
What you’ll see in your plan
A table with four quadrants and a short list of choices derived from it: which strength-opportunity combination to address first, and which weakness-threat combination to mitigate first.
Synthetic personas that guide every subsequent decision.
What it is
A persona is a detailed customer profile: what someone wants to achieve, what doubts hold them back, what they search for, and at what point they decide. ‘Synthetic’ here means built with AI from your own customer data and conversations, not invented at a desk.
How it works for us
We populate the model with what you already know about your customers and supplement it with what we observe in conversations and data. Further on, we test every piece of text and every channel choice against these profiles: would this person read and trust this?
What you’ll see in your plan
A profile per target audience detailing what they want to achieve, where they get stuck, what they type, and what makes them disengage. This is the same structure used in the example further down this page.
From first search query to recommendation.
What it is
The customer journeyCustomer Journey All the steps a person takes from the initial search to becoming a customer and beyond. is the path someone takes: from the initial search query, through orientation and comparison, to a choice and ultimately a recommendation to others. Each step involves a different question and a different channel.
How it works for us
We follow each persona through these steps, asking at each stage what they want to know and which channel best suits that need. We then align this with the five phases of the plan, ensuring each step has its place.
What you’ll see in your plan
A customer journey diagram. For each step, it includes: the question someone has, the corresponding channel, and the phase of the plan in which it occurs.
The route
A plan is a route, not a promise
A good plan is not a luxury but the foundation. It pre-determines who you want to reach, with what message, and via which channel, thereby defining what you can manage and optimise afterwards.
Visibility follows contour lines: each step takes time and yields something. Four camps, with what has been completed and what follows for each camp.
The framework
Five phases covering your entire customer journey
00 · Plan
Before any channel is deployed: what are the personas (target audiences), what are the goals, and what role will each channel play? Without this foundation, Reach, Act, Convert, and Engage will operate in isolation instead of collaboratively.
01 · Reach
Increase visibility and brand awareness with shareable content, social media, and inbound marketingInbound marketing An approach where customers find you through valuable content, rather than you approaching them with advertising.. This builds an audience that gets to know your brand.
02 · Act
Stimulate interaction and generate leads: website and landing page optimisation, strong calls-to-action, and targeted use of SEO, PPC, and email.
03 · Convert
Convert visitors into customers with conversion optimisation: behavioural analysis, A/B testing, and removing barriers in the purchasing process, both online and offline.
04 · Engage
Build long-term customer relationships with personalisation, segmentation, and loyalty programmes. Satisfied customers become ambassadors for your brand.
Every approach begins with a plan: what are the personas (target audiences), what are the goals, and which channel gets which role. Only then does the RACE frameworkRACE A step-by-step plan for online marketing: reach, act, convert, and engage. structure your digital marketing, from the first introduction to a long-term customer relationship. For each phase, we define what we do, what it costs, and what it yields.
Brand building runs as a common thread through all five phases. Every time someone encounters you (in search resultsSearch Results The page containing links and advertisements that you see after searching for something on Google., an ad, or an article), it truly counts. For this to happen, you must consistently present the same promise, tone, and image everywhere. That’s why the plan not only defines what each channel does but also how your brand consistently appears. This way, awareness and trust accumulate month after month.
In practice
KLM
Brand Promise
“Travel Well”
The same recognisable blue appearance and tone in ads, search results, social media, and the app. Every touchpoint reinforces the same brand.
Kruidvat
Brand Promise
“Always surprising, always affordable”
That same promise is reflected in the leaflet, the app, the store, and online. The repetition makes the brand unmistakable and builds trust.
Target Audiences
Without personas, you write for no one
A persona is a fictional person representing a real target audience. It outlines what someone wants to achieve, where they get stuck, what words they type, and what tone they trust. Not invented for fun, but compiled from what you know about your customers.
Why it matters: most companies don’t have one target audience but three or four, and they want different things. One seeks the lowest price, another security, a third speed. If you write for the average, you’ll reach no one. With personas, you know who you’re writing for on each page, ensuring there’s an entry point for every target audience.
That’s why personas determine not just the content but the entire plan. It’s about which channel you use, which keywordsKeyword The word or phrase that someone types into a search engine. you choose, the order in which you build, and what you measure against.
For a new design, we go a step further. Before anything is sketched, we interview the personas. What does this person expect to see on the first page, what proof do they need, what tone works and what deters them? This ensures the layout, visual language, and tone of voice are right from day one. You won’t discover after launch that the site looks good but fails to resonate.
The same page, a unique entry point per target audience
PERSONA EXAMPLE
Karin, owner of a car dealership
Wants to achieveMore test drives from her own region
Struggles withAd costs rising, enquiries not
Searches for“used car advertising cost per lead”
TrustsFigures and plain language, no jargon
Disengages atLong forms and vague pricing
One of three or four target audiences, fully detailed
Questions
Frequently asked questions about your internet marketing plan
How does EQwise help with planning?
It begins with an introductory meeting about your challenges, your target audience, and the data you already have. We then develop the plan and review it with you in a session, ensuring it is clear within your organisation who handles which tasks. You receive it as a working document, not as a one-off report. We periodically evaluate what the figures show and make adjustments where necessary.
I have a successful regional business with good turnover and want to operate nationally. What kind of investments should I consider?
Winning regionally and winning nationally are two different games. Regionally, you compete with a handful of companies you know by name. Nationally, you face players who have been working on their visibility for ten years and have the budget for it. Where this costs time and money:
- Visibility: Regionally, you win partly based on your location. Nationally, that advantage disappears, and you compete on the keyword itself, where many more parties are bidding. Expect months instead of weeks, and start with terms that show purchase intentSearch intent What someone actually aims to achieve with a search query..
- Your website: What sufficed regionally will fall short nationally. A visitor from the other side of the country does not know you and lacks a network to bridge that gap. Everything they need to know to trust you must be on the page.
- Ad budget: National advertising costs a multiple of regional advertising because you are bidding against parties with larger budgets. Start narrow: one service, the clearest keywords. Only expand once the cost per lead is right.
- People: More leads mean more work that someone needs to handle. Those who do not arrange this in advance will lose the very leads they just won.
- Logistics, technology, and financing: If you sell a physical product, distribution, your CRM, and your financing come into play. This is not our field, but it is the reason national expansion more often fails due to execution than marketing.
Going national is rarely just a marketing issue. Ensure the plan is sound before you open the budget.
I run a sole proprietorship and have just finished my new website. What kind of internet marketing budget do I need?
Short answer: that depends on what a customer yields for you and how many enquiries you need for that, not on what other sole proprietorships spend. Start with the foundation and then calculate backward to the amount an enquiry is allowed to cost.
This is how you arrive at an amount:
- Step one: determine what a new customer yields for you on average.
- Step two: determine how many enquiries you need to acquire one customer. If you don’t know yet, take a conservative estimate and adjust it based on your own figures after two months.
- Step three: establish what an enquiry is allowed to cost you. That is your ceiling.
- Step four: calculate backward to the monthly amount that fits that goal.
For a sole proprietorship with a new site, the order is almost always the same:
- First the foundation: a fast site and a complete Google Business ProfileGoogle Business Profile Your free business listing in Google Maps and search results, featuring your address, opening hours, and reviews.. That often yields results the fastest.
- Then search ads, narrow: one service, one region. View them as rent, and build toward discoverability in the meantime.
- Social media, email, and content only when you have the time to maintain them. One channel that you keep up with works better than four that fall silent.
What does internet marketing cost at EQwise?
Short answer: that depends on your goals and your starting point, which is why we begin with a scan instead of a price list.
Quoting a fixed amount without knowing your site would be a shot in the dark. Two companies with the same turnover can differ tenfold in what is required: one has a healthy site that only lacks direction, the other has years of overdue maintenance that requires months of cleanup first.
What determines the price:
- The state of your current site. Repair work precedes growth work.
- The competition in your market. Local and specific takes less time than national and commercial.
- How much you do yourself. Providing content saves money; having content written costs money.
After the free scan, you will receive a proposal with a fixed monthly price. No fine print, no long contracts. And if the scan shows that your system is technically unsuitable, we will tell you that before you spend anything.
What percentage of my revenue should I spend on internet marketing?
Short answer: for an established business, 5 to 10% of revenue is a common rule of thumb for marketing. A startup usually spends more: 10 to 20% of revenue.
Why two percentages: an established business builds on existing customers, brand awareness, and a site that already has a rankingPosition The location where your website appears in search results, for example, spot 3.. A starter has nothing to build on yet. Therefore, they must pay for the foundation and buy the first stream of traffic, which is why their percentage is higher.
That budget covers all components of internet marketing: SEO, search ads, visibility in AI answers, social media advertising, email, and content.
The percentage itself is not the standard. It only means something once you know what a lead is allowed to cost and what a customer is worth to you. Calculate backward from there: how many leads you need, what they may cost per channel, and what that adds up to.
What percentage of their total budget should a startup spend on internet marketing?
Short answer: for a startup, ten to twenty percent of revenue is common. In the first year, it is often more, as you do not yet have a foundation to build upon.
Those percentages only mean something if you know where the money is going. For a startup, the distribution usually looks like this:
- Foundation first. A fast, findable site and a complete Google Business Profile. Without those, everything you spend afterward evaporates.
- Then paid traffic, temporarily. Ads bridge the months while your organic positions are still growing. It is a rental, not an asset: if you stop, the traffic stops.
- Work on visibility simultaneously. It takes months before it yields results, which is exactly why you start immediately rather than when the budget gets tight.
Two things go wrong more often than the percentage. The first is putting everything into ads and nothing into the foundation, causing you to keep renting year after year. The second is starting too broad: ranking locally and specifically can happen within a few months, while national and general ranking takes twelve to eighteen months. For a startup, the first route is almost always the wisest.
Why does the RACE framework work?
Short answer: because it forces you to see where the customer journey breaks down, instead of tinkering everywhere at once.
The RACE framework consists of five steps: Plan, Reach, Act, Convert, and Engage. Plan comes first: what do you want to achieve and which metrics belong with that. The other four are the phases of the customer journey, each with its own question and its own metric.
An example. A site with many visitors and few enquiries does not have a reach problem. The issue lies with Act or Convert: the page is not convincing, or the step to an enquiry is too large. More ads make that more expensive, not better.
This is how we use it:
- Plan: what do you want to achieve and which metrics belong with that?
- Reach: are you being found, in Google and in AI assistantsAI Assistant A chat program such as ChatGPT, Claude, Gemini, or Perplexity that you can ask questions in natural language.?
- Act: what does the visitor do after the first page?
- Convert: how many visits lead to an enquiry or sale?
- Engage: does the customer return and do they recommend you?
The framework therefore determines the order of the work. You establish what you measure for each step. After that, you know where the next pound should go.
From plan to measurable results
A plan gives each channel a role, a sequence, and measurement criteria. Answer ten questions and you’ll receive a draft plan within two working days, free of charge.
Request your free draft planOr call +31 20 893 20 84
The scan is the starting point of the plan. Within two working days.
